The Nutrigenetics Coach Terms of Engagement

Description of Coaching

Coaching is a mixture of listening, conversation, experimentation, and action steps to achieve personal goals through a change in behaviour. Coaching is an alliance (not a legal business partnership) between the coach and the client that inspires the client to maximize personal and professional potential.                             

Coach-Client Relationship                

  • Coach agrees to maintain the ethics and standards of behavior established by the Association for Coaching. It is recommended that the Client view this at
  • The coaching relationship is about the client taking full responsibility for their behaviour. The client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of, or resulting from the coaching relationship and his/her interactions with the coach. As such, the client agrees that the coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the coach.                                   
  • Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the client’s responsibility.                                   
  • Client understands that in order to enhance the coaching relationship, the client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the process.     

  The Coach Requests that the Client Notes the Following Points:

  • The degree of benefit from diet and lifestyle change varies from person to person.                                   
  • The recommendations made are tailored to support the health needs, or concerns of the client as agreed by coach and client.                           
  • Coach does not diagnose, provide therapy, or treat medical conditions.                                   
  • Client acknowledges that information provided by the coach may not be completely up to date, or accurate and is not a substitute for professional medical treatment, or advice.

The Client Understands and Agrees to:                                    

  • Client is responsible for contacting their G.P about any health concerns.
  • Client informs their G.P about any diet, or lifestyle recommendations made if receiving treatment from their G.P. This is important because diet and medication can conflict.
  • Client informs coach of any medical diagnosis, medication, herbs, supplements that they are taking.
  • Client understands that the recommendations suggested to them are personal to them and don’t apply to others.
  • Client informs coach of any condition that might be aggravated by certain diets, or lifestyle changes.                      
  • Client agrees to continue to take any medication that they have been prescribed, unless advised otherwise by their doctor. If the client has a health condition then they are advised to discuss any changes to their diet, or lifestyle with their doctor that may affect any treatment that they are receiving.


The parties agree to engage in a meeting(s) through zoom, telephone, or in person. Coach will be available to client by e-mail in between scheduled meetings as defined by the coach. Coach may also be available for additional time, per client’s request on a pro-rata basis.

The time of the coaching meetings and/or location will be determined by coach and client, based on a mutually agreed upon time. The coach will initiate all scheduled zoom calls, or meetings and will notify the client of the meeting.                                                                                                                                                                      

Refund Policy

For the term of this agreement, this is as follows:

Once a DNA test has been ordered there is no refund.
For hourly coaching rates, a refund in full is given if the coaching session is cancelled 24 hours in advance.                             

Cancellation Policy

Client agrees that it is the client’s responsibility to notify the coach 24 hours in advance of the scheduled calls/meetings about a cancellation. Coach reserves the right to bill client for a missed meeting. Coach will attempt in good faith to reschedule the missed meeting.                             


This coaching relationship, as well as all information (documented or verbal) that the client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the Association for Coaching Code of Ethics. The coach agrees not to disclose any information pertaining to the client without the client’s written consent. The coach will not disclose the client’s name as a reference without the client’s consent. The client is recommended to read The Privacy Policy.     

 Record Retention Policy

The client acknowledges that the coach has disclosed her record retention policy with respect to documents, information and data acquired or shared during the term of the coach-client relationship. Such records will be maintained by the coach electronically for a period of not less than 7 years.                             


Either the client or the coach may terminate this agreement at any time. Client agrees to pay the coach for all coaching services received.                             

Limited Liability

Except as expressly provided in this agreement, the coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and received. In no event shall the coach be liable to the client for any indirect, consequential or special damages. Notwithstanding any damages that the client may incur, the coach’s entire liability under this agreement shall be limited to the amount actually paid by the client to the coach under this agreement for all coaching services received.                             

Entire Agreement

This document reflects the entire agreement between the coach and the client, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations. The agreement may not be amended, altered or supplemented except in writing signed by both the coach and the client.                             

Dispute Resolution

 If a dispute arises out of this agreement that cannot be resolved by mutual consent, the client and coach agree to attempt to mediate in good faith for up to 30 days after notice given.                             

Applicable Law

Any legal conflicts between coach and client will be governed by United Kingdom laws.